FAQs

Are Your Shoes Authentic?
Yes. All the orders are 100% guaranteed to be authentic.

What Methods Of Payment Do You Accept?
We currently accept payment via credit cards (Visa, MasterCard, JCB)

How Long Does Shipping Take?
Goods are usually delivered to destinations all over the world within 10 days after orders are placed.

After you place your orders, we will contact you within 48 hours, providing you with tracking number. That’s why it is important to leaves us your information correctly, especially phone number and email. If you happen to be out when goods are being delivered, logistics will inform you to pick up your package at the nearest branch.

We guarantee our delivery, which means the goods you order will be delivered on time, at your house. If your shoes don’t arrive for all kinds of reasons, please contact us. We will investigate into the issue and resend your goods without any charge.

Can I Return An Item If I Am Not Happy With It?
In order to be qualified to return your goods, we require you to contact us to let us know you will return the goods within 30 days. If you are returning the new goods without damages, all other enclosures should also be returned together.

To start this process, click at the bottom to contact us. It is our pleasure to offer you help.

How Much Does Shipping Cost?
Free Shipping Worldwide

My Tracking Number Doesn't Work
We will deliver the goods from our warehouse, which means there will be several days’ delay before you can track your order. It takes some time for our logistics to transfer the package to your country’s express delivery.

How can I track my package?
It takes 2 or 3 days to track your package online after you receive the tracking number.

DHL
A DHL tracking no. has 10 numbers (10 digits) & packages can be tracked at: www.dhl.com